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Appointments

Pre-booked appointments which can be booked in person or by 'phone up to a month in advance. 

Please note that to maximise appointment capacity, pre-booked appointments are not available on Mondays or on the first working day after a bank holiday. 

Routine appointments for consultations on the same day can be booked by 'phone or in person from 8 am daily.

From 5 September 2016, we are changing the way patients can access same day routine appointments if all the available appointments have been booked by other patients.

Any patient who wants to book a same day routine appointment can speak directly to the Doctor on Call if they ring before 3 pm.

For more detailed information, please see the Autumn Newsletter under "News" at the top of the home page.  Paper copies of the Autumn Newsletter are also available in reception.

Please remember that the surgery has a ‘keep it or cancel it’ system. If you have booked an appointment and want to cancel it, please ring 020 8805 8611 and select the option given. You can also cancel an appointment when the surgery is closed, via the same number and selecting the appropriate option.  

Please remember to cancel your appointment in good time if you can't attend. Appointments are a valuable resource.  We monitor the appointment system on an ongoing basis, and will write to patients who don't attend for their appointments and don't cancel them.

We are open later on four evenings a week: Monday, Tuesday, Wednesday and Thursday. The later appointments are available on a pre-booked basis only.  On Mondays and Tuesday evenings the last appointments are at 7.10 pm. On Wednesday and Thursday the last booked appointment is at 6.50 pm.  Most of the doctors work later on different days, so please speak to our reception staff if you wish to see a particular doctor at a later appointment, and they'll be happy to advise the days on which individual doctors work later.

We also offer on-line appointment booking. For more information, please select the Online Services link at the top right-hand side of this page under Quick Links.

Urgent Appointments

Patients requesting urgent appointments may be asked to see the Triage Nurse, who will refer the patient to a GP if clinically indicated. At the doctors' request, reception staff may ask patients requesting an urgent appointment for brief details of their medical problem.  Please be assured that any information reception staff are given will be treated in the strictest confidence; all our staff are bound by the terms of medical confidentiality and this is strictly adhered to.

Booking an Appointment On-Line

If you wish to make on-line appointments, please speak to a receptionist to obtain your personal on-line pin number and access letter.  The letter explains how to register on-line and book appointments. Please note on-line appointments can be pre-booked up to two weeks in advance and exclude Mondays or the first day after a public holiday to maximise capacity for all our patients.

Which Doctor?

Patients have a right to consult with any doctor in the surgery, subject to appointment availability. 

Nurses' Appointments

On joining the surgery, all patents are asked to sign and observe our Patient Agreement.  This confirms they have agreed to consult a Nurse Practitioner, or Practice Nurse for minor illnesses, where this is appropriate and the Agreement also confirms the surgery's zero tolerance policy regarding abusive patients. 

Our Nurses are a skilled and essential part of the surgery's patient care team, and if Nurses see patients with minor illnesses helps to release GPs' time for patients with more complex medical conditions.

The Nurses run clinics at different times during the day which have to be booked in advance. Nurse Triage (accessed by 'phone), is available from 8:45 am – 10 am and between 4:00 – 4:30 daily. Please ring the main surgery number and select option 3 to access this service.

The Triage Nurse can offer medical advice over the 'phone,  provide advice on self-care and medication which can be bought over the counter, or arrange an appointment on the morning or afternoon of the call.   The Triage Nurse can also book a same day appointment with a GP where clinically indicated.  

Chaperone Service

If you wish to have a Chaperone present during your consultation, please ask the GP or Nurse you are seeing. 

Interpreting Services

We can access telephone interpreting for non-English speaking patients via Language Line, and language identification cards are available in reception to assist patients.   A copy of the language card is available to view by selecting the link.

We can also book interpreters for patients with sensory disabilities.  The services available are British Sign Language, Lip-reading and Touch Signing.  Please ask the receptionist to book an interpreter in your preferred service when making your appointment.

 
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