Eagle House Surgery291 High StreetPonders End, Enfield, EN3 4DNTel: 020 8805 8611
Registration times for new patients are:
4.30 pm - 6 pm
5 pm - 6 pm
1 pm - 1.30 pm
5.30 pm - 6 pm
Fridays: 12 pm - 1.30 pm
Each new patient will be required to complete the surgery’s registration form, and reception staff will be available to help patients to complete this. Due to the number of new patients who wish to register, we may only be able to register a limited number of patients on each day in order to maintain a reception service for our existing patients, although we will make every effort to register new patients within the timings identified above.
If a number of other patients are waiting to register, could you please wait and queue behind them as our staff will help patients in the queue in the order in which they came in.
Please note that we will not be able to register you as a patient, or any members of your family or household, until you have each attended a new patient screening appointment.
The appointment is arranged following completion of the registration forms. After the new patient screening appointment, information about new patients is put onto the surgery's clinical system, and after this appointments can be made with the GP of your choice.
If an emergency arises and you need to see a GP or Nurse in the period between registering and undertaking the New Patient Screening, please come into reception or ring the surgery to make an urgent appointment.
Please bring in the following information if you are over 16 and would like to register:
Please note: we do not accept rent books, driving licences, tenancy agreements, ID cards or documents downloaded from the internet as proof of address. If you only have one proof of address, we would be happy to accept you as a patient, and would ask you to provide the second proof within a month of joining the surgery.
The surgery accepts new patients who are homeless. Please contact reception if you are homeless and wish to join the surgery.
We can arrange interpreters providing British Sign Language, Lip-Reading and Touch Signing. Please could you let the receptionist know as soon as you book your appointment which service you require.
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages.
The surgery can access telephone interpreting via Language Line. Please refer to the card at the front desk and notify the receptionist upon arrival that you will need an interpreter and this will be arranged for you.
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list temporarily and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at the surgery if you are already registered with another Enfield surgery.
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