Noticeboard

Eagle House Surgery is following guidance to try and contain/minimise the spread of COVID-19.

For safety of patients, staff and families we are only booking appointments for urgent clinical requirements. Telephone appointments will be used for all other requirements. You will be notified when the status has changed, and EHS is confident that the environment is safe to do so.

If you have a communication requirement and would like us to arrange an interpreter or a British sign language interpreter for you, please send us a request by using the e-Consult on our home page. We will then arrange this service for you.

For the latest Covid-19 advice please visit www.nhs.uk. If you think you may have Covid-19, please do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 online service at https://111.nhs.uk/covid-19 to find out what to do next. 

slide 1

Welcome to Eagle House Surgery

Eagle House Surgery has been providing medical care to patients from this site for over 100 years. It is a large and busy practice situated in Ponders End, and housed in modern, purpose-built premises.   

The surgery's clinical team includes 8 GPs, a Nurse Practitioner, 3 Practice Nurses and a Healthcare Assistant. The practice team works closely together to offer a friendly, professional and efficient service to all our patients.

We work closely with multi-disciplinary colleagues in the local health community, including District Nurses, Health Visitors and Community Matrons, Diabetes UK & Health advice, Mental Health Link worker  and we host outreach Physiotherapy, Evening and weekends Hub Service  at the surgery.  

The surgery ethos is very patient focused, and to we try hard to provide high quality clinical care to all our patients.  We treat our patients with dignity and respect, and support them to make informed decisions about their lifestyle to enhance their wellbeing.  

Although we make every effort to give the best service possible, sometimes things can go wrong, and a patient may feel they have genuine cause for complaint. If this happens, we will try and resolve the matter as quickly as possible. If you have a concern or complaint please see our policy under "Further Information" Complaints.

Please find attached our complaints leaflet: Eagle House Surgery complaints procedure leaflet

eConsult

See the CQC Report for Eagle House Surgery

Friends and Family Test

We have set up a survey called The Friends and Family Test to help us to review and improve our services on an on-going basis.

This isn't a traditional survey but a continuous way of obtaining patients' views about our services.  Patients who visit the surgery to attend an appointment will receive a text message shortly afterwards, asking them about their recent experience of our services, i.e. how likely they would be to recommend our GP practice to friends and family if they needed similar care of treatment.  Alternatively you may complete this survey on line by clicking on the link below.

To take part click here.

Patient Agreement

On joining the surgery, all patients are asked to sign and observe our Patient Agreement.  This confirms they have agreed to consult a Nurse Practitioner or Practice Nurse for minor ilnesses, where this is appropriate. The Agreement also explains that abusive or violent behaviour by a patient may result in their removal. 

Our Nurses are an essential part of the surgery's patient care team, and their consultations with patients who have minor illnesses help to release GPs' time for other patients with more complex health problems. 

Please use this website to learn about the range of services we offer, including:

  • on-line appointment booking
  • on-line repeat prescriptions requests
  • viewing extracts of medical records

 

(Site updated 23/10/2020)
Order your repeat medicationsCancel your appointmentAccess Appointment System
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website